Terms and Conditions

All translations and services offered by Idiomatic USA LLC are determined by the following general Conditions of Sale and Provision of Services. The client accepts these conditions automatically upon acceptance of a quotation.
Prices do not include tax where applicable.
Fees are periodically revised.
Delivery expenses of translated documents incurred through the use of means other than email will be charged to the client.
Services provided by Idiomatic USA LLC will be paid for within a period no longer than 30 days from the moment delivery is made.
The client will notify Idiomatic USA LLC of any change in the material to be translated as soon as possible. If necessary, the company will make an adjustment to the quotation and delivery date.
In the event that the client makes changes to the original order—that is to say, if texts, graphics, etc., are added, omitted, updated, or changed, or if the client does not provide all the information required for the satisfactory completion of the quoted projects—the agreed delivery date may be modified. Idiomatic USA LLC shall in no event be held responsible for any delay and/or damage of any type (including financial) caused by such circumstances.
Whenever possible, the client will deliver the documents to be translated to the company by email or secure electronic transfer.
Idiomatic USA LLC will not correct mistakes or omissions in the original document, although we will always endeavor to inform the client if such circumstances are identified.
New clients are required to pay 50% of the total amount in advance and the remaining 50% within a period of 30 days after delivery of the order.
Payment will be made in local currency by means of a bank transfer or approved electronic payment. Bank charges will be met by the client.
Under no circumstances shall Idiomatic USA LLC nor any affiliated entity be held responsible for the content of the translated documents. Points of view and opinions expressed remain solely the responsibility of the client and in no way reflect the conduct or values of our company. Idiomatic USA LLC reserves the right to accept or refuse to translate documents whose content may be classified as offensive, defamatory, obscene, illegal, or otherwise considered inappropriate by the company.
The customer is responsible for the legitimate ownership and copyright compliance of the content of the documents to be translated.
The type of work carried out and all information the client supplies to Idiomatic USA LLC will be kept strictly confidential. Idiomatic USA LLC will neither divulge nor reveal information to third parties without prior authorization. Only employees or subcontractors authorized by Idiomatic USA LLC will have access to such material in order to carry out their work. The principles detailed in this paragraph shall not apply in cases where the law demands that Idiomatic USA LLC reveal this information or when such information becomes public domain.
Once 30 days have passed following the delivery of a translation or provision of a service, the client forfeits the right to submit a claim against Idiomatic USA LLC, and the company will assume no commercial, civil, or legal responsibility beyond this window.
The client has the responsibility to deliver clear documents of acceptable linguistic quality that are legible in terms of both content and format. In order to adapt the translation to terminology specific to your organization, we request that you provide relevant glossaries or subject-matter guidelines prior to execution.
Idiomatic USA LLC is committed to carrying out all services conscientiously and professionally, guaranteeing maximum quality. In the event of claims regarding translation errors or delayed delivery, the client has the right to submit a claim provided it is made within 14 calendar days from the delivery date. Claims must be substantiated with demonstrable facts and objective criteria.
Estimates and quotations are valid for one month from the date of issue.
In the event of a dispute or disagreement, Idiomatic USA LLC encourages clients to contact Customer Care directly so that the issue may be resolved amicably and efficiently.